FAQ

WHAT IS CALM LINE CANDLE?

Calm Line Candle is a young and small company, founded in 2020 in Vienna. We are dedicated to produce qualitative but affordable candles with a beautiful, but not overpowering scent.

HOW DO I LIGHT THE CANDLE PROPERLY?

Candles got feelings too. Make sure that you trim the candle’s wick to 1/4” (half a centimeter) before every burn session and allow the candle to burn for 3-4 hour intervals, or until a full melt pool has formed. A candle has something like a 'memory' - if you don't let your candle produce a full melt pool the first time, the candle will not burn down properly.

CAN I RE-USE THE JAR ONCE THE CANDLE IS DONE?

Yes. We suggest cleaning it properly beforehand, but it makes for a great small container for your favourite things, a flower pot or a pen display. If you got a cool idea, let us know!

CAN I CHANGE MY ORDER?

Any order can be changed or canceled, so long as it hasn’t left our warehouse. If you haven’t received your shipment confirmation email and would like to change or cancel your order, please contact us at office@calmlinecandle.com

ARE THE CANDLES VEGAN?

Yes, all candles are made out of a vegan soy blend. On top of that, we support local businesses and buy ingredients such as wax and materials locally or in countries around Austria.

WHERE DO YOU SHIP AND WHAT'S THE COST OF SHIPPING?

We ship within the European Union, the United States and Canada at this point. Once you enter the desired products into the cart, the cost of shipping will be displayed before you checkout.

DO YOU OFFER GIFT CARDS?

Not yet. But we're working on it. Check back soon.

HOW TO HANDLE A RETURN

Our candles are handmade and therefor, the wax and it's top layer, as well as the wick can have their own character after shipping. In case you are really not happy with your purchase, please contact office@calmlinecandle.com to find a solution that works for you.

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©2020 Calm Line Candle